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Returns & Exchanges
At AYVA, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Package Your Items
Place the unwashed and unworn items with original tags attached into the original shipping bag or a secure box.
3
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
4
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing